This Privacy Policy is a commitment from SuperKos Indonesia (“We or SuperKos”) and/or its Affiliates to maintain the confidentiality of data, including personal data from users and/or merchants (“You”) who access and use the site at the url address: superkos.id, the SuperKos mobile application on Google Playstore, other products and/or services that We provide to You (Hereinafter referred to as “Services”).

Through this Privacy Policy We inform and explain how We manage your data, including personal data as long as it is approved by You and in accordance with applicable laws and regulations, including but not limited to the process of collection, storage, processing, sending, announcement or disclosure and deletion.

We inform you of this Privacy Policy in various different formats or with notification mechanisms as appropriate to the Services you use, usually with a link so that you can click on it. We recommend that you read and understand the contents of this Privacy Policy thoroughly before you use the Services so that you can understand how We manage your data.

1. Data Collection

We start collecting your data when you start accessing the Services that We provide. Your data that We collect includes but is not limited to transaction data, sales data, product information, payment data, including personal data. Personal Data is data about an individual that is identified or can identify a person, either directly or indirectly by combining data, which can be data on personal identity data such as national identity card, name, place and date of birth, position, gender, telephone number, email, and photo.

We may collect your data from the time you start accessing Our Services or when you use the Services according to your needs. Your data collection can be done with activities such as the following:

When you first register for Our Services, in this case you will be asked to fill in your data such as name, email address, cellphone number, and other registration data in accordance with the Services;

When you contact Us, in this case it can be information that you provide when communicating with Us online and/or offline in connection with the Services; and
When you access and use Our other Services from time to time, We guarantee that the collection of Your Information is only carried out solely for the purpose of use, improving the quality of the Service, facilitating the transaction process in the Service, and other purposes as long as permitted by law.

2. Consent

By reading the contents of this Privacy Policy, You acknowledge and give Your consent to all contents and provisions of the Privacy Policy as long as You access and/or use the Service.

If during the use of the Service, You may provide data belonging to a third party, including personal data to Us, You acknowledge and declare to Us that You are the party entitled to represent and obtain approval and have provided an explanation of the purpose of using the data from the third party for the submission of its data.

3. Purpose of Use and Data Processing

We may use some and/or all of Your data and Information, including personal data obtained during Your access to the Service. The use and processing of User Information can be used and intended for:

Processing all transactions used in the Service;
Improving, repairing, and developing the Service;
Using Information data to improve products, features that make it easier for You to use the Service;
Help, facilitate, and resolve problems that arise in using the Service;
Communicate with Us;
Contact You via email, letter, telephone, and others, including but not limited to, to assist and/or complete the transaction process or transaction settlement process;
Use the information obtained for research, analysis, product development and testing purposes to improve the security and safety of the Service and add and improve new services;
Provide You with information regarding promotions, discounts, surveys, studies, developments in the Service, delivery problems, and others on the SuperKos Service;
Conduct Know Your Customer (KYC) process and/or
For the purposes of investigating law enforcement for suspicious transactions or the possibility and indication of fraud, money laundering or violation of the terms and conditions of the Service, and follow up on such investigations.

4. Data Disclosure

For the data that We have collected, We may disclose to third parties or Affiliates the data limited to the consent that You have given and in accordance with applicable laws and regulations. As long as You use the Service, We may disclose data with the following provisions:

Disclosure of data is required, including personal data to other third parties for the smooth running of the transaction process on the Service, such as payment information, shipping;
Providing relevant information to other parties including cooperation with third parties, business partners, partners, affiliates, vendors, which is intended to improve the Service;
In the process of implementing Know Your Customer (KYC) with third parties for the purpose of data validation and verification; and/or
Disclosure of User Information to Law Enforcement upon official and legitimate request from Law Enforcement
In connection with the data that We collect, where the data is raw data, cannot directly identify a person or a person’s personal information, then We have the right to store, process, analyze, license, and/or disclose the data for business development purposes without having to ask for Your consent.

In addition to what is regulated in this Privacy Policy, for any process of disclosing personal data, we will ask for your consent.

5. Changes or Corrections of Data

You declare to us that the data you provide is valid data or relevant data when using the Service. You can ask us by submitting a request via the contact information in this Privacy Policy to make changes or corrections to your data. We may ask you for the reason for making changes or corrections to the data and conduct verification first.

As long as permitted by law, we can reject requests for changes or corrections to data, such as if the request is made for data belonging to a third party where you are not authorized.

6. Data Storage and Deletion

We will store your data, including personal data as long as you are still using the Service subject to the provisions of laws and regulations. Such storage can be stored on our servers or on servers belonging to third parties who are our vendors in data storage.

We will delete your data if you have stopped or are no longer using the Service subject to the provisions of laws and regulations. You may also request Us to delete your data by submitting it through the contact information in this Privacy Policy.

Please also note that for data provided to third parties with your consent, the data may still be in the possession of the third party, regardless of the deletion of data that We do or deletion at your request. For that, You acknowledge and declare to Us that the storage provisions for Your data with third parties are subject to the provisions of the privacy policy or data management of the third party.

7. Data Transfer to Other Countries

Your data is stored and processed in the territory of the Unitary State of the Republic of Indonesia or may be stored and processed in your home country (“Your Home Country”). We strive to ensure that the data storage policy is subject to the provisions of the laws and regulations in force in Your Home Country. Your data, including personal data, may be transferred or sent to other countries subject to the provisions of the laws and regulations in Your Home Country and continue to ensure that You can still access, use, and utilize the Services as appropriate.

8. Use of Cookies

When You access Our website, We may store and receive cookies to collect Your information. Cookies are intended for you to receive a good experience while you access our website. You can set cookies that you may allow as available on each web browser used such as:

Google Chrome
Opera Browser
Safari
Firefox, and others.
9. Contact Us

If you need detailed information regarding this Privacy Policy or make a request for correction and/or deletion of data in accordance with the provisions of the Privacy Policy, you can contact us with the following contact information:

SuperKos Indonesia
Jalan Karang Asem XII/6
Surabaya, East Java 60133
Tel: +62-813-8258-6868
Email: info@superkos.id

10. Changes to the Privacy Policy

SuperKos has the right at any time to make changes to this Privacy Policy. SuperKos advises users to read and understand this Privacy Policy and from time to time to re-read it. With